Frequently asked questions

Everything restaurant owners ask before switching to Orderix.

Getting started

How long does it take to set up Orderix? +

Most restaurants are live within 15–30 minutes. Add your menu, create staff PINs, and configure your tables — then you're ready to take orders. We offer live WhatsApp walkthroughs for new customers.

Do I need any special hardware? +

No. Orderix runs in any modern browser on Android tablets, iPads, laptops, or desktops. No proprietary terminals or thermal printers are required.

Can you migrate my menu from another POS? +

Yes. Share your current menu via WhatsApp or email and we'll help import it so you can start fast.

Is there a free trial? +

Yes — every plan includes a 14-day free trial with no credit card required. Cancel anytime during the trial and you won't be charged.

Billing & GST

Is the billing GST-compliant? +

Yes. CGST and SGST are calculated per line item as required for GSTR-1, with your GSTIN and HSN codes on every PDF invoice, plus daily and monthly GST summary reports.

How do customers pay? +

Customers can pay by cash, card, or UPI. Every bill can display a Razorpay UPI QR code; payment status updates on the cashier screen automatically.

Can bills be sent on WhatsApp? +

Yes. Branded PDF invoices are sent to the customer's WhatsApp automatically after payment, with SMS fallback via MSG91.

Are subscription prices inclusive of GST? +

No. Plan prices are exclusive of GST; 18% GST is added at checkout as per Indian tax regulations.

Operations

How do staff log in? +

Staff use a 4-digit PIN — no passwords or email accounts. Roles (owner, manager, captain, cashier, kitchen) control what each person can see and do.

Does Orderix work without internet? +

Yes. Orderix is an offline-first PWA: orders placed during an outage are saved on the device and synced automatically when connectivity returns.

How does the kitchen get orders? +

KOTs fire from the POS to the Kitchen Display System in real time — no printers. Tickets move through Pending → Preparing → Ready with colour-coded urgency timers.

Can I manage inventory and get low-stock alerts? +

Yes. Track raw materials, link recipes to menu items so stock deducts automatically, set minimum levels, and get WhatsApp alerts when items run low.

Does it support dine-in, takeaway, and delivery? +

Yes. Orderix has dedicated flows for table-based dine-in, takeaway, and delivery orders with customer details and timers.

Plans & account

How much does Orderix cost? +

Plans start at ₹399/month (excluding GST) with a 14-day free trial. Yearly billing saves roughly 17%. See the pricing page for full plan details.

Can I upgrade or downgrade later? +

Yes. Switch plans anytime from billing settings — upgrades apply immediately, downgrades at the next billing cycle.

Is my data safe? +

Your data is isolated per restaurant — no other restaurant can access it — and backed up automatically.

Can I run multiple branches? +

Yes. Growth and Pro plans support multiple branches with consolidated multi-branch reports on Pro.

Still have questions? Contact us — or dive into POS software, GST billing, and the Kitchen Display System.

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